Refund policy

This Refund Policy applies to purchases made from OZZERA, a brand operated by OZZIF LLC, a registered U.S. business.

30-Day Returns Eligible items may be returned within 30 days of delivery in original condition and packaging.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@ozzerahub.com.

Returns should be sent to:
29910 Foxtail Pine Ct
Katy, TX 77494
United States

If your return is accepted, we will provide instructions on how to return your item. Items sent back without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (food, plants), personal care items, custom products, and hazardous materials. Sale items and gift cards are also non-returnable.

Exchanges
To exchange an item, please return the original item and place a new order.

EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return within 14 days.

Refunds
We will notify you once your return is received and inspected. If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank.

If more than 15 business days have passed since approval, contact us at info@ozzerahub.com.